IT-BPO revenues post robust growth in 2013 — BSP

enablePagination: false
maxItemsPerPage: 10
maxPaginationLinks: 10

(File photo)

Metro Manila (CNN Philippines) — A recent survey from the Bangko Sentral ng Pilipinas (BSP) revealed that the Information Technology-Business Process Outsourcing (IT-BPO) services industry posted a robust revenue growth of 13.8% in 2013, reaching $15.3 billion.

The BSP's Survey of IT-BPO services indicated that all of the industry's sub-sectors registered positive growth revenues in 2013. Such sectors include contact centers, transcription, animation, and software development services.

Call Centers were the top revenue earner, having raised $8.4 billion. That's equivalent to more than half of the industry's revenues. It was also the IT-BPO industry's main driver of growth, accounting for 6% of the total 13.8% revenue expansion.

Apart from double-digit revenue growth, the sector also registered a surge in employment. It's workforce rose to 851,782 in 2013, 10.6% higher than the previous year. Call center employees accounted for more than half (62.3%) of the workforce.

The IT-BPO industry paid $7.9 billion worth of compensation in 2013, or 16.2% higher than in 2012. On average, employees in the industry earned an annual compensation of $9,297, or about P394,623. That's 5.1% higher than 2012's $8,849 (about P373,662).

Those in software development were paid the highest, with average annual compensation at $18,453, or P783,261 — 6.1% higher compared to the previous year.

The U.S. remained as the biggest market of the industry, accounting for a 73.9% share of export receipts.