BDO announces 'potentially compromised ATMs,' calls on customers to report unauthorized transactions

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Metro Manila (CNN Philippines, June 16) — BDO Unibank has received reports of "potentially compromised  ATMs (automated teller machines)," it revealed in a statement Friday.

The bank called on its customers to report suspicious transactions at once, and assured them they would protect cardholder accounts.

"Customers with unauthorized transactions may reach out to the bank via formal channels so that their cases may be properly investigated and, where confirmed as impacted, may be reimbursed," the statement read.

"BDO would like to reassure the public that it exerts all efforts to protect its cardholders and their transactions," the bank added.

 

The concern comes a week after the Bank of the Philippine Islands (BPI) suffered an internal system glitch, causing unauthorized deposits and withdrawals to reflect on clients' transaction histories. Customers were unable to access their mobile account for two days.

Related: BPI issues second advisory on error being fixed

BDO, a member of the SM Group, has more than 1,100 operating branches and 3,600 ATMs nationwide according to its website.

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