Complaints involving online transactions reach nearly 14,000 – DTI

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Metro Manila (CNN Philippines, September 25)- The Department of Trade and Industry (DTI) said on Friday that it has received nearly 14,000 complaints involving online transactions as of Sept. 15.

“For online transactions, as of Sept. 15, we have received 13,900, almost 14,000 [complaints],” said Trade Undersecretary Ruth Castelo in an interview with CNN Philippines.

Last June, DTI said that complaints against online stores are rising faster as the country is facing a pandemic.

Castelo said that consumers usually complain about defective products and misleading advertisements.

“We have received complaints about defective products, deceptive sales ads, mga advertisement na iba yung naka-describe sa web page, pero iba yung na-receive ng consumers (advertisements which have a product description that is different from the actual product),” she said.

With this, DTI is reminding online sellers that they also have responsibilities to their customers just like what physical stores do.

“So just a reminder sa mga online sellers natin, lahat ng kailangan gawin ng mga physical stores, kailangan din sundin ng online sellers (So just a reminder to our online sellers, you also need to do everything that physical stores do)," said Castelo. "The consumer rights available to everyone is also available when they do online transactions."

“Warning sa online sellers, na tumataas ang complaints (Warning to online sellers that the complaints are increasing), and these complaints are not left unacted upon,” she added.

Valenzuela City 1st district Rep. Weslie Gatchalian has filed House Bill 6122 or the “Internet Transactions Act”, which seeks to establish an eCommerce Bureau that would address concerns on online transactions.