Full refund promised for BLACKPINK fans barred from Shopee event

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Metro Manila (CNN Philippines, June 14) — Online retailer Shopee Philippines on Friday said it will offer full refund to hundreds of BLACKPINK fans barred from the controversial meet-and-greet event.

In a statement, Shopee said it will provide full refund to those who were “incorrectly told” that they had won tickets for the event-- which fans of the South Korean girl group dubbed as a “scam.” 

“As a token of goodwill, we have already offered each of those 119 affected fans a full refund of the costs incurred as part of their participation in the campaign, including the amount spent on Shopee during the campaign and travel costs if they traveled from outside of Metro Manila,” it said.

The e-commerce platform gave a chance to fans to meet their South Korean idols this month by holding an online promo. The Top 40 spenders during the promo period could get autographs from band members Lisa, Rosé, Jennie Kim and Jisoo at the SM Aura in Taguig City.

Some fans, however, claimed they were scammed after Shopee told them that their tickets were taken back due to an error.

Shopee explained the revocation of tickets stemmed from a system error—and not a sudden change in mechanics.

“An internal system error led to some initial inaccuracies in the automatically generated winner list, and 119 incorrectly issued tickets had to be revoked as a result. We took immediate steps as soon as we discovered the error to ensure the rightful winners could claim their prizes,” it said.

“We would like to assure all fans that there was no point at which tickets that were initially allocated for fans were reallocated to celebrities and influencers.”

Shopee said it is closely working with the Trade department on the refund process for the event.