Globe maximizes digital channels amid uncertain times

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Metro Manila (CNN Philippines) – As the COVID-19 pandemic continues to affect the nation, Globe Telecom is maximizing its digital channels to sustain good customer experience amid the uncertain times.

Helpful apps from Globe are easily downloaded on mobile devices, via Google Play for Android and iOS for Apple.

Globe Postpaid and Prepaid customers can use the GlobeOne app to track real-time data usage, subscribe to the latest promos and content offers, pay and manage bills, buy regular load and reload retailer wallet, check and avail roaming promos, and get help with account and service-related concerns.

Globe At Home prepaid WiFi users, meanwhile, can access the Globe At Home app to check their prepaid balance, track data usage, and top-up or Share-A-Promo to another prepaid WiFi account.

Globe At Home postpaid customers can use the same app to view and pay bills online, track data usage, upgrade plans, and get tech support and help with other account-related concerns.

For TM customers, they can check their TM app to see their load history, balance, and expiry as well as monitor their load transactions, track promo usage, register to favorite TM promos, unsubscribe to promos, redeem TM rewards, and chat with a customer service representative.

Globe’s chief customer experience officer Rebecca Eclipse highly encourages the use of these apps for Globe customers without becoming dependent on manpower support in the telco’s customer service operations.

"The temporary closure of some partner BPOs, ongoing social distancing measures which limit the number of personnel in offices, suspension of BPO operations when employees get infected, and the very fear of BPO agents to report for work only to contract the virus has been a challenge for us in sustaining our promise to support our customers. While this is understandable as we go through these very difficult times, these truly had an impact on our after sales service operations," she explained.

Eclipse assured Globe customers that their apps are safe to use and sustain their known good customer experience despite the circumstances brought by the pandemic.

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