Accessing medical care from home amid the COVID-19 pandemic

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Metro Manila (CNN Philippines, April 9) — With hospitals getting overwhelmed by the alarming surge in COVID-19 cases, a telemedicine platform is stepping up to allow Filipinos to reach out to doctors about health concerns without leaving their homes.

"KonsultaMD gives you access to licensed doctors all through your phone. What makes this service unique is that it's 24/7, it's unlimited and it's no appointment needed," KonsultaMD chief operating officer Cholo Tagaysay said.

While its services are subscription-based, Tagaysay said the public may avail of their health plan for free for an entire month by texting "KMD" to 2256602. The application can then be downloaded from Google Play Store or the App Store.

"We're helping decongest hospitals by being the first point of contact for people wondering if they have COVID," he added, noting their doctors can likewise classify callers as mild, moderate, or severe cases, and what steps should they take moving forward from getting tested for the coronavirus disease to actually seeking in-person medical attention.

The platform may also send an ambulance to a caller's home if they're relaying an emergency situation, owing to KonsultaMD's partnership with ambulance service provider Lifeline.

KonsultaMD's doctors can also provide callers e-prescriptions, e-laboratory requests, e-medical certificates, proper medication, general health information, and mental health assistance.

KonsultaMD's website also lists the following specializations handled by their doctors:

- General medicine

- Family medicine

- Dermatology

- Dentistry

- Internal medicine

- Obstretics and gynaecology

- Ophthalmology

- Pediatrics

- Psychology

- Surgery

Tagaysay also assured the privacy and security of callers, saying they will enjoy the same confidentiality as in-person consultations.