BPI deactivates electronic channels following extended glitch reports

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Metro Manila (CNN Philippines, June 8) — The Bank of the Philippine Islands (BPI) will be going offline for a second day since a system glitch caused unauthorized withdrawals to be reflected in account holders' transactions, it announced Thursday.

"In the process of rectifying balances of accounts with mis-posted transactions, we have noted that certain accounts still reflect incorrect balances. To allow us to do the necessary adjustments, we will need to de-activate our electronic channels today," BPI announced in a situation update on Facebook past 10:30 a.m.

"You have our commitment that this internal system issue will be resolved satisfactorily. We reassure our clients that the integrity of their accounts will be maintained," it added.

The bank announced that their branches will continue to serve clients for extended hours until 7:30 pm today.

It also said other banking systems, such as credit cards, remittance, SWIFT, equities brokerage (BPI Trade), investments, and loans remain operational.

BPI first announced they had fixed the error in an official advisory posted online at 10:00 p.m. Wednesday.

"We wish to announce that we have rectified our internal system issue. Access to all our electronic channels has been restored," the statement said.

"Please accept our gratitude for your patience, and our apologies for any inconvenience you may have experienced," it added.

An "internal data processing error" with the BPI system caused panic after some clients found they were credited twice for past transactions. Other customers found they had additional money in their accounts.

The fiasco prompted BPI to suspend online and mobile banking channels to address the issue. The bank has since assured clients they will not lose any money.

Related: Problems with accounts will be resolved 'within the day'

However, some account holders raised through social media they were still unable to access their accounts as of Thursday morning.

Some also said their funds had not been restored or that they still had negative balance.

Dear BPI kaninang madaling araw ok na e naayos na,ngayon bumalik nanaman yung issue niyo! Nakalimutan nio yatang icommit yung pagrevert niyo

— Franz (@iamfranzaustria) June 8, 2017