Over 8,800 Globe customers affected by 'personal data breach'

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Metro Manila (CNN Philippines, January 29) — Globe Telecom on Tuesday said 8,851 of its customers were affected by a supposed system error wherein receipts containing personal information were sent to the wrong people.

"Globe Telecom has rectified the issue with affected customers on sending wrong confirmation receipt to another individual and reported the incident to the National Privacy Commission in compliance with regulatory requirements," the telecommunications giant said in a statement.

"It was just a case of sending the data registration confirmation receipt to the wrong individual and was not sent en masse or as a group of data," it added.

It said the issue affected prepaid subscribers registered to its On the List program, which enables them to avail tickets to concerts and Globe events. Globe said it immediately took down the registration site and notified all affected customers. The rest of its 60 million prepaid customers were not inconvenienced by the glitch.

The National Privacy Commission (NPC) said Globe notified the government about the incident last Sunday.

"Based on their report, the personal data breach occurred due to a system error, potentially affecting 8,851 customers," Privacy Commissioner Raymund Liboro said in a statement.

The NPC also reminded affected customers to take precautionary measures while it its evaluating the incident.

"Those who may have been affected are advised to monitor their online and offline accounts for any unusual activity, to change passwords, and other means of identity verification, and to be careful of phishing attempts and other online risks," the NPC said.

Some netizens took to Twitter last week to report that they received personal information of other people after registering in Globe's On the List program online.