Cebu Pacific cancels flights due to 'disruption' in operations

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Metro Manila (CNN Philippines, April 28) — Local airline company Cebu Pacific has issued flight cancellations to make room for a systems recovery after experiencing "unprecedented disruption" in its operations last week. It can be recalled that the company reported a security breach in one of its servers on Thursday.

Cebu Pacific apologized to its customers on Sunday, saying it would have to temporarily reduce the number of flights due to its "current operating conditions." It assured the public flight cancellations will help avoid future inconvenience to passengers and stabilize flight schedules.

Here is the list of cancelled flights until Tuesday, April 30:


5J325/5J326 Manila-Legazpi-Manila

5J655/5J656 Manila-Tacloban-Manila

5J979/5J980 Manila-Davao-Manila

5J471/5J472 Manila-Bacolod-Manila

5J861/5J862 Manila-Zamboanga-Manila

5J467/5J468 Manila-Iloilo-Manila

5J631/5J632 Manila-Dumaguete-Manila

5J395/5J396 Manila-Cagayan de Oro (Laguindingan)-Manila


DG6657 Cebu-Zamboanga

DG6989 Zamboanga-Tawi-Tawi

DG6990 Tawi-Tawi-Zamboanga

DG6658 Zamboanga-Cebu

5J791/5J792 Manila-Butuan-Manila

5J705/5J706 Manila-Dipolog-Manila

DG6503/DG6504 Manila-Cebu-Manila

5J991/5J992 Manila-General Santos-Manila

5J641/5J642 Manila-Puerto Princesa-Manila


DG6416/DG6417 Cebu-Iloilo-Cebu

DG6573/DG6574 Cebu-Tacloban-Cebu

DG6603/DG6604 Cebu-Dipolog-Cebu

5J781/5J782 Manila-Ozamiz-Manila

5J551/5J552 Manila-Cebu-Manila

5J373/5J374 Manila-Roxas-Manila

5J513/5J514 Manila-San Jose-Manila

For affected passengers, Cebu Pacific said they have the option to rebook or re-route flights within 30 days from their departure date free of charge, get a full refund or place the ticket cost to a Travel Fund.

Passengers can rebook their flights online through the Cebu Pacific website, the company said. They will also receive a round-trip travel voucher for future trips.

"Cebu Pacific is working with the airport authorities, regulatory agencies and other stakeholders to make things better for our passengers," its statement said.