Cebu Pacific, PAL offer free rebooking amid COVID-19 concerns

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Metro Manila (CNN Philippines, March 12) — Local carriers Cebu Pacific and Philippine Airlines have announced free rebooking policies amid passengers’ concerns on the COVID-19 outbreak.

Cebu Pacific passengers traveling to domestic and international destinations from March 10 to April 30, 2020 can rebook their flights free of charge. Those booking flights on the said dates may also avail of CEB Flexi add-on for free, allowing them to change their travel dates up to two times, the company said in a statement Thursday.

Customers can also avail of the “Travel Fund” feature, which lets passengers store the value of the ticket for future use. The Travel Fund can be redeemed within 180 days and “can be used for bookings as far as 12 months out.”

Meanwhile, flag carrier PAL said it is also implementing a “one-time free rebooking” policy for passengers with international flight tickets (except for tickets originating in Japan and Korea) purchased on or before March 31.

The free rebooking feature should be redeemed at least seven days before the original flight departure date. Succeeding rebooking will be subject to penalties and charges.

The policy, however, does not cover domestic flights, PAL stressed.

The COVID-19, now considered by the WHO as a pandemic, has infected more than 126,000 people in 114 different countries including China. More than 4,600 persons have been killed by the disease as of Thursday, according to the Johns Hopkins University's global tracker.

The Philippines has recorded 49 confirmed cases, with several government officials going on self-quarantine amid the disease’s outbreak.