Water concessionaires extend payment deadline till August, urban poor communities can pay in September

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Metro Manila (CNN Philippines, May 22) — Manila Water and Maynilad assured the public there will be no water disconnection until August, as they extend the payment deadline to September for “lifeline customers,” or those who belong to urban poor communities, as verified by local government units.

Manila Water Communications Manager Dittie Galang told CNN Philippines’ Newsroom Ngayon that they will not issue disconnection notices until August.

“Sixty days po ‘yong normal na grace period," Galang said on Friday. "Magsisimula pong magbilang yan from May 16."

[Translation: The normal grace period is within 60 days. This will start on May 16.]

The payment can also be via installment basis, according to Galang.

Maynilad Business Area Spokesperson Zmel Grabillo said customers who cannot pay in full can submit a promissory note and start paying in staggered.

Just like Meralco, the two water concessionaires also based their billing on a three-month average of a consumer’s water consumption.

“Ang ginawa natin dahil hindi makapasok ang ating meter readers sa mga barangay dito sa Metro Manila, ginawa naming average ang kanilang billing while the ECQ was being enforced,” Galang explained.

[Translation: Since our meter readers cannot easily get into barangays in Metro Manila, we based the billing on their average consumption while the ECQ was being enforced.]

Grabillo added Maynilad will resume with physical meter reading starting June.