Some bank, e-wallet apps encounter issues ahead of resumption of interbank transfer fees

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Metro Manila (CNN Philippines, September 30) — BDO Unibank and e-wallet GCash reported issues in their online services starting on Tuesday night.

BDO earlier encountered access issues among clients who were using their mobile app on iOS 14, the latest operating system of Apple gadgets. The issue was said resolved on Tuesday afternoon, but that was when netizens started complaining that they could not access the bank's phone app and online banking portal.

The issue remained unresolved as of Wednesday morning, with the bank saying sorry for the issues encountered on payday period – a time when most salaried workers transact to pay bills and other dues.

"We apologize for the inaccessibility of our Digital Banking channels and the inconvenience it has caused, especially during this payday period," the bank's 11:25 a.m. advisory read. "In the meantime, we encourage you to use the ATMs or visit our branches for your urgent transactions."

Online transactions have been encouraged by the central bank to keep people at home and minimize the spread of COVID-19 infections.

Bangko Sentral ng Pilipinas Deputy Governor for Financial Supervision Chuchi Fonacier said BDO has already reported the incident.

"BDO is already addressing it," she said in a text message, adding that a full report on the matter must be submitted by the bank later on. As for possible penalties, Fonacier said this will depend on the cause of the glitch and if these incidents are "persistent."

Meanwhile, GCash also reported a downtime on e-wallet transfers to bank accounts on Tuesday night. The issue was resolved about 12 hours later, with the Globe-backed financial firm saying that they continue to "monitor the stability" of the GCash app.

BDO will reimpose charges for interbank fund transfers for InstaPay and PESONet services starting October 1, while GCash will start on November 1. Other firms have decided to extend the waiver of fees until December 2020 as quarantine restrictions remain in place.